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Privacy Policy

Effective Date: February 15, 2026

Last Updated: February 15, 2026

Owned and Operated by: Heart Ville

This Privacy Policy explains how Heart Ville ("Company", "we", "our", or "us") collects, uses, and protects your information when you access or use Heart Ville (the "Platform").

By using the Platform, you consent to the practices described in this policy.

1. Information We Collect

Information You Provide

When using the Platform, you may provide:

  • Name

  • Email address

  • Phone number

  • Account profile information

  • Billing information

  • Business information

  • Content posted in community groups

  • Messages sent to other members

  • Uploaded files, media, or course materials

Automatically Collected Information

We may automatically collect technical information including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Referral URLs

  • Usage activity within the Platform

  • Session analytics

2. How We Use Your Information

We may use your information to:

  • Provide and operate the Platform

  • Create and manage user accounts

  • Process payments and subscriptions

  • Provide customer support

  • Deliver educational content

  • Enable community features and messaging

  • Improve software performance

  • Analyze platform usage

  • Communicate with users

  • Send service announcements

  • Send newsletters or marketing communications (with opt-out ability)

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process personal data under the following legal bases:

  • Your consent

  • Performance of a contract

  • Legitimate business interests

  • Legal obligations

4. Cookies & Tracking Technologies

The Platform may use cookies and similar technologies including:

  • Session cookies

  • Authentication cookies

  • Analytics tracking

  • Performance monitoring

Cookies help us improve user experience, remember login sessions, and analyze platform usage.

You may disable cookies in your browser settings.

5. Third-Party Services

We may integrate with third-party services necessary to operate the Platform.

These may include:

  • Payment processors (such as Stripe)

  • Email delivery services

  • Analytics tools

  • Cloud infrastructure providers

  • AI services used within platform tools

These providers may process limited user data necessary to perform their services.

6. User Generated Content

Content posted within community areas may be visible to other members of the Platform.

This includes:

  • Community posts

  • Comments

  • Shared resources

  • Profile information

You should not post confidential or sensitive personal information in public community areas.

7. Data Retention

We retain personal information for as long as necessary to:

  • Provide services

  • Maintain account functionality

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

You may request deletion of your account and personal data at any time.

8. Data Security

We implement commercially reasonable security measures including:

  • Encrypted connections (HTTPS)

  • Secure cloud infrastructure

  • Access controls

  • Authentication protections

However, no system can guarantee absolute security.

9. Your Privacy Rights

European Union (GDPR)

If you are located in the EU, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to processing

  • Data portability

California Residents (CCPA)

California residents may request:

  • Disclosure of personal data collected

  • Deletion of personal information

  • Opt-out of sale of personal information

We do not sell personal data.

10. Children's Privacy

The Platform is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

11. International Data Transfers

Your information may be processed in the United States or other jurisdictions where our service providers operate.

By using the Platform, you consent to international data transfer.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Updated policies will be posted on this page with the revised effective date.

13. Contact Information

If you have questions about this Privacy Policy, contact:

Heart Ville

www.HeartVille.org

hello@heartville.org

Heart Ville Community Platform